Ticket Dashboard
We believe in providing business with the insights to take proactive measure and make better decisions. CorvantaDesk helps you to give a consolidated view of Completed, Inprogress and escalated level of tickets. These insights help business to track and resolve tickets and increase the operational efficiency.
Ticketing List
Get a detailed view of the tickets with completion status and count at each stage, trigger email on assignment and closure of tickets, realtime monitoring of emails. Quickly get insights into the performance of the team, meet your SLA by tracking the efficiency with which they respond, resolve and close tickets
Email Tracker
In a first of its kind, CorvantaDesk has an inbuilt functionality to track the emails triggered for each function. On the ticketing platform, email is triggered for each and every action/update. It's mandate for the ticket assignee/support technician to keep an eye on their emails. Email tracker facilitates the Admin/Supervisor to take prompt action by reading the status of the email from our application. It gives an update for each email triggered on whether the email was read/unread, so that it helps to quicker resolving of tickets.
Report
Custom level report helps you to get an accurate report based on users or customers or ticket status. A custom report of your ticket status, in an aggregate table for a given customer, gives you the advantage of taking business decisions in one go. A user wise report would also give you a complete visibility on all your employees. All the data is listed in a understandable format which can be easily analyzed to take strategic decisions.